We ensure the protection of your information
This privacy policy explains in detail how your personal information is collected, used, and kept secure on the 999fd platform.
Privacy Policy Overview
999fd ("we", "us", or "platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This privacy policy ("policy") explains how we collect your personal information, the purposes for which it is used, who it may be shared with, and the steps we take to protect your information.
By using our website (999fd.cam) you agree to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services. If this policy changes, we will notify you accordingly.
This policy applies to the 999fd platform only. It does not apply to third-party websites or services.
Information We Collect
999fd collects the following types of personal information in order to provide its services. We collect only the information necessary to operate our platform and deliver a better service to you.
Registration Information
Information provided when creating an account: full name, date of birth, email address, mobile number, and password.
Identity Verification Information
Copies of your National ID (NID), passport, or birth certificate — where applicable, to verify age and identity.
Financial Information
Transaction records, bKash, Nagad, Rocket, or Upay numbers, and bank account details — for deposits and withdrawals.
Technical Information
IP address, browser type and version, device type, operating system, and login times.
Gaming Activity
Play history, betting records, win and loss data, and patterns of participation on the platform.
Communication Information
Records of your conversations with us via live chat or email, and details of any issues raised.
Purpose of Using Your Information
999fd uses your personal information for the purposes listed below. We process your information only for relevant and lawful purposes.
2.1 Account and Service Management
We use your registration information to create, verify, and maintain your account. This includes login verification, password recovery, and the ability to update your profile.
2.2 Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.
2.3 Fraud Prevention and Security
We analyse technical and transaction data to protect our platform from fraudulent activity, money laundering, and other forms of misuse.
2.4 Responsible Gaming
To monitor players' gaming habits and provide support to those who may be at risk, and to ensure a responsible gaming environment.
2.5 Service Improvement and Personalisation
We analyse your gaming preferences and habits to provide you with more relevant offers and services. This may include relevant bonus offers and promotional messages.
2.6 Compliance with Legal Obligations
We retain certain records and may provide required information in order to comply with applicable laws and regulatory requirements.
Sharing Information with Third Parties
999fd does not sell, rent, or transfer your personal information to any other party for commercial purposes. However, information may be shared with third parties in the following limited circumstances:
3.1 Payment Processors
Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners are governed by their own privacy policies.
3.2 Technology Service Providers
Operational information may be shared with providers who manage our platform infrastructure, security systems, and gaming software (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe).
3.3 Legal Reasons
We may be required to share information with authorities if required by court order, government directive, or as part of a legal process.
3.4 Business Changes
In the event of a merger, acquisition, or company restructuring, your information may be transferred to a new entity. We will notify you in advance in such circumstances.
We have data protection agreements in place with all third parties we work with, and they are obligated to keep your information confidential.
Cookies and Tracking Technology
999fd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us improve our services.
4.1 Essential Cookies
These cookies are necessary for the basic functionality of the website, such as maintaining login sessions, security verification, and storing shopping cart information. Without them the site will not work properly.
4.2 Functional Cookies
These cookies are used to remember your preferences, such as language selection and other customisation settings.
4.3 Analytical Cookies
These cookies collect information to help us understand how our services are being used. This information is used to improve the site and is processed anonymously.
You can manage cookies by changing your browser settings. However, disabling essential cookies may affect your ability to use certain features of the site.
Data Security Measures
999fd applies industry-standard security measures to keep your personal information safe. Our security practices are outlined below:
SSL Encryption
All data transmitted on our website is protected by SSL (Secure Sockets Layer) encryption. The "https" in your browser's address bar confirms this.
Secure Data Storage
Your information is stored in encrypted databases. Passwords are never stored in plain text — they are always kept in hashed and salted form.
Access Controls
Only authorised personnel can access your information. All access is logged and reviewed regularly.
Regular Security Reviews
Our security measures are reviewed and updated regularly to ensure protection against new threats.
No transmission of information over the internet is 100% secure. We take every measure to ensure protection, but we cannot fully guarantee against unauthorised access.
Data Retention Period
999fd retains your information only for as long as necessary. Retention periods depend on the type and purpose of the information:
- Account information: For the duration your account is active and for as long as required after closure to meet legal obligations.
- Financial transaction records: For the period specified under applicable financial laws.
- Gaming activity data: For the period required to meet responsible gaming obligations and resolve disputes.
- Communication records: For a limited period to help improve customer service quality and assist with dispute resolution.
- Technical logs: For a defined period for the purposes of cybersecurity and fraud prevention.
Once the applicable retention period has ended, we securely delete or anonymise your information so that identification is no longer possible.
Your Rights and Controls
As a user of 999fd, you have certain important rights over your personal information. We are committed to respecting these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Rectification
The right to correct any inaccuracies in your information. This can be done via account settings or through our support team.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though complete deletion may not be possible where legal obligations exist.
Right to Restrict Processing
In some cases you may request that the processing of your information be restricted, though this may affect the availability of certain services.
Right to Complain
If you have any concerns about how your information is processed, you can raise them with our support team. We are committed to responding promptly.
Right to Opt Out of Marketing
If you do not wish to receive promotional messages, you can contact us at any time to stop marketing communications.
Protection of Minors
999fd services are for users aged 21 and above only. We actively prevent minors from registering.
We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered, we will immediately close the account and securely delete the information collected.
If you believe that a minor known to you has registered on our platform, please contact our support team immediately.
Age Verification: We reserve the right to verify age at the time of registration and before the first withdrawal. Providing a false age may result in account closure and forfeiture of deposited funds.
Changes to the Policy
999fd reserves the right to update this privacy policy from time to time. Changes may be made due to applicable law, changes in our business operations, or technological developments.
If any significant changes are made, we will:
- Update the date on this page;
- Send a notification to your registered email address;
- Display a notice on the site.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with the changes, you may close your account.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available in Bengali 24/7.
We aim to respond to any privacy-related request as quickly as possible. For complex requests, we will acknowledge receipt and let you know the estimated processing time.
For more information, visit our FAQ page or go to our Responsible Gaming page to learn more about your gaming habits.